1 - Year Warranty
30 days risk-free returns
Free worldwide shipping over $200
100% Master-Crafted Hand Cutting
Delivery Details
Customs & Duties
The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.
2. Is it waterproof? Can I wear it every day?
Certainly!Our jewelry is built to last. Gemstones are precious because of their durability, scratch resistance, and brilliance.Yes, our pieces can safely come into contact with water. Most of our gemstones are rubies and sapphires (hardness of 9 on the Mohs scale)—so hard that even a metal knife(hardness of 4-6 on the Mohs scale) can’t scratch them!We hope their unyielding strength inspires you to face life’s challenges with confidence.
3. How can I check if you deliver to my country?
If you're able to enter your delivery address and complete payment successfully, this confirms we ship to your location. Our current shipping network includes:
✓ Entire North America
✓ Australia & Saudi Arabia
✓ United Kingdom
✓ Majority of European countries
For full coverage details, please check our Shipping and Return.
4. Are your gemstones faceted and mounted manually by master craftsmen?
Absolutely. We guarantee every piece of jewelry is meticulously hand-cut and hand-set by master artisans. To ensure our products maintain perfect quality, we produce a limited quantity.
5. What makes your jewelry more budget-friendly?
At Jewelry Island, we control the entire process in-house—from growing the gemstones to cutting, polishing, and setting—all done by our own artisans. By eliminating third-party markups, we deliver exceptional quality at accessible prices.
We are dedicated to fulfilling the dream of sparkling jewelry for every customer who values emotional worth. We will never compromise on quality or conscience. Your smile is our greatest motivation.
6. Why do your prices fluctuate?
Raw Material Costs - Price fluctuations of rare elements required for lab-grown gemstones
Craftsmanship Costs - Seasonal variations in labor costs for master artisans during peak periods
Production Capacity - The yield of raw materials also affects pricing
7. How long does it take to lab-grow a gemstone once?
In fact, for most of the gemstone varieties we cultivate, we have to wait for almost a year! The crystals grow slowly on the seeds, maintaining their natural crystal shape. At the end of this process, you get crystals that are identical to the rough stones found in nature, including their physical, chemical, and optical properties. Every time we open a crucible that hasn't been touched for ten months, we are filled with amazement. Sometimes, though, it also leaves us greatly disappointed. We are constantly experimenting, making subtle changes to improve the quality of the crystals. Continuous experimentation is key to sustained innovation. What's more, many of the lab-grown gemstones are unusable—on average, we lose 80-90% of the gemstones simply because of inclusions that are revealed during cutting. This is a natural part of the crystal growth process. We also have to sacrifice some crystals to use as seeds for the next round of growth.
8. How to choose the right size?
You can browse our ring size guide page. If you have any further questions, please feel free to contact us.
9. Do you include a certificate in your package?
All of our gemstones can be tested by GUILD. However, due to the long testing time and the high costs charged by authoritative laboratories, this would significantly increase the purchase cost for our customers. Therefore, Jewel Island adopts a sampling testing method: one piece from each batch is selected for testing. Since all gemstones of the same type are grown using the same process, the test result of the sample is sufficient to guarantee the authenticity of the entire batch.
We do not issue a certificate for every single piece. Of course, if you require a certificate, we can arrange testing for you, with costs ranging from 80to500 and a testing period of about one month. Please feel free to contact our customer service team for more information.
This link is for the balance payment on your custom jewellery. Please make sure you have confirmed with our customer service via email that the piece is ready and you are satisfied with it. Before making the final payment, you may request minor adjustments to any part you are not fully happy with. Once your order is placed, we will pack and ship your parcel via express delivery as soon as possible. Please note that custom items are non-refundable and non-returnable unless there is a quality issue. Thank you for your understanding.
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