Thank you for choosing our jewelry. To ensure a satisfactory shopping experience, we offer the following after-sales policy. Please read it carefully before purchasing. If you have any questions, please feel free to contact customer service at any time.
30-Day No-Reason Return & Exchange
1. Applicable Period
Within 30 days from the date you receive the item, if you are not satisfied with the product, you may apply for a no-reason return or exchange.
2. Return & Exchange Conditions
Items submitted for return or exchange must meet all of the following conditions:
No scratches, deformation, damage, stains, or perfume or cosmetic residue;
All product tags, hangtags, anti-counterfeit tags, packaging boxes, certificates, and accessories must be complete;
Any free gifts, instruction manuals, warranty cards, etc. included with the shipment must be returned together;
Valid order information or proof of purchase must be provided.
3. The Following Circumstances Are Not Eligible for No-Reason Return & Exchange
Customized items, engraved items, resized rings, adjusted chains, and other personalized products;
Items that have been worn, used, damaged, or that affect resale;
Damage caused by human factors, such as impact, pulling, squeezing, or contact with chemicals that causes damage to gemstones or metal;
Special-priced clearance items and items explicitly marked "no return or exchange";
Return or exchange requests made more than 30 days after signing for receipt.
4. Return & Exchange Process
Please contact customer service within 30 days of signing for receipt, and provide your order number, product photos, and the reason for return or exchange;
After customer service confirms that the conditions are met, we will provide the return address and relevant instructions;
Please package the item properly and include the order information or after-sales card;
Return shipping costs are generally borne by the customer; if the return or exchange is due to a product quality issue, the shipping cost will be borne by us;
After the warehouse receives and inspects the item, it is usually processed within 7 business days, and in special cases no more than 14 business days;
Refunds will be returned via the original payment method, and exchanges will be shipped according to stock availability.
5. Refund Information
The refund amount is the actual amount paid for the product;
Taxes, duties, and shipping costs incurred on the original order are generally non-refundable;
If the returned item is damaged, missing parts, or affects resale, a partial refund may be deducted or the refund may be refused.
1. Warranty Period
We provide a one-year warranty service from the date you receive the item.
2. Warranty Coverage
Under normal wear conditions, the following issues may be eligible for warranty service:
Accessory detachment or breakage not caused by human factors;
Quality issues arising during normal use of clasps, ear pins, connectors, etc.;
Severe peeling or discoloration of the electroplated layer not caused by human factors;
Other circumstances judged by customer service to be product quality issues.
3. The Following Circumstances Are Not Covered by the Warranty
Human-caused damage: impact, dropping, pulling, squeezing, unauthorized modification, etc.;
Improper use: contact with perfume, cosmetics, seawater, pool water, cleaning agents, etc.;
Normal wear and tear: minor scratches, oxidation, fading, changes in luster, etc.;
Damage to gemstones caused by impact or collision. Please note that for 360-degree carved ring styles, due to the special nature of the product, the gemstones are cut as complete pieces without metal setting protection. If they fall to the ground or break due to a strong impact, we are unable to repair them. Thank you for your understanding;
Customized products, free gifts, and special-priced products;
Items for which valid proof of purchase cannot be provided or that are beyond the one-year warranty period.
4. Warranty Method
Contact customer service and provide your order number and photos or videos of the product issue;
Customer service will assess whether it falls within the warranty coverage;
If the warranty conditions are met, we will provide repair, replacement parts, or exchange services as appropriate;
If repair or replacement cannot be provided due to out of stock, discontinued production, or other reasons, an alternative solution may be negotiated;
Warranty service usually does not incur a repair fee.
III. Friendly Reminders
Jewelry should avoid contact with perfume, cosmetics, sweat, seawater, pool water, and chemical cleaning agents;
When not wearing the jewelry, please place it in a sealed bag or jewelry box and keep it dry;
It is recommended to remove jewelry when bathing, exercising, swimming, or doing housework;
Gemstones are precious and should be protected from impact and high temperatures;
For any after-sales issues, please contact customer service first, and we will do our best to handle it properly for you.
IV. Contact Customer Service
If you need to apply for a return, exchange, or warranty, please contact:
Customer Service Email: jewelryislandservice@gmail.com
Customer Service Hours: Monday to Friday (excluding holidays)
Response Time: Usually within 1–3 business days
Thank you for your understanding and support. We wish you a pleasant shopping experience.
Free Shipping
Return and Exchange Period: Customers have the right to request a return or exchange within 30 days from the date of order.
Return and Exchange Conditions: The product must be in its original condition, free from any damage, scratches, or signs of use.
Exclusions: Made-to-order products are custom-made and therefore cannot be returned. However, exchanges may be considered on a case-by-case basis.
Step 1: Obtain the Return Address
Please first contact us via email at jewelryislandservice@gmail.com. Upon receiving your email, we will promptly provide you with the detailed return address.
Step 2: Package the Item and Include Information
Please safely and securely package the item to be returned. Ensure that all items remain in their original condition, with no signs of human-induced damage (please note: gemstone breakage due to impact is considered human-induced damage), and with labels intact. Additionally, please include your order information inside the package for our quick identification and processing.
Step 3: Choose a Shipping Carrier and Notify Us After Shipping
We do not provide prepaid return labels, and the return shipping cost is borne by the customer. You may freely choose any trusted carrier to ship the package back. After shipping, please send us a photo of the shipping receipt. This will help us track your return and ensure the process proceeds smoothly.
Step 4: Await Refund Processing
Once the package arrives at our warehouse, it typically takes 7 business days (in rare cases, it may take up to 14 business days) to process your return request. During this period, our warehouse staff will verify and account for all items you have sent back.
After receiving confirmation from the warehouse, we will contact you via email to confirm that your return has been received and to finalize the subsequent steps.
Note:
To be eligible for a refund or exchange, the item must be unused and in the same condition as when you received it. If the returned item is broken or defective, only a partial refund can be issued. Please note that taxes, duties, and shipping costs for all countries are non-refundable.
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